We aim to have the majority of orders to the customer within 3-5 days, but delivery can take up to 28 days.
For specific items needed by a set date, please contact us before ordering.
Many items advertised for sale in our catalogues and leaflets, on our website and any other related material are held in stock or are available to the customer within 48 hours of the order being placed. Other items are acquired by ourselves specifically to fulfil an order which is placed by a customer. Many items ordered are available to us in 72 hours.
Many lingerie lines and items which are out of stock may take up to 21 days for us to acquire, dependent on sizes and manufacturers
All orders posted to a customers address are packaged discreetly in a grey postal bag or unlabelled box.
All return address labels feature the business name, H 2 Zero - there is no reference to the website name!
We dispatch 6 days a week.
Wednesday and Saturday, orders need to be completed by 10.30am for same day dispatch
Monday, Tuesday, Thursday and Friday, orders need to be completed by 2.00pm for same day dispatch.
At busy times, we dispatch more than once a day, but our cut off times remain the same.
There are no extra dispatches on a Wednesday and Saturday.
We can usually be flexible – please ask before ordering!
If you require dispatch and delivery for a specific date, please contact us BEFORE placing an order to make sure we can get the goods to you by the required time.
Don’t expect us to work magic – we work as efficiently as possible, but sometimes it is not possible to dispatch and deliver under certain circumstances.
DELIVERY PRICING STRUCTURE
Following the recent upgrade of the website, we have adjusted our pricing structure for our deliveries in accordance with feedback from our customers.
Our previous structure was based on product value, size, weight and packaging required.
We have now adjusted the structure to set prices for the final order value, fully detailed below.
Our postage and packing costs bring into consideration admin, packaging materials, actual postage costs, stationery and getting the parcels to the sorting office.
We Ship to Europe, America, Canada, Australia and New Zealand.
Sometimes we will post to other countries but please email us to enquire first.
Some items, depending on size and value, may have an additional charge, but this will be made clear to you at the checkout BEFORE you give us any of your details!
We may contact you to arrange specific dates for Courier delivery.
Depending on order sizes, we may upgrade your delivery service without prior notice.